FAQ

Shopping help

What is the shipping policy?
What is the return policy?
How do I place an order?
How do I track my order?
How do I cancel my order?
Where can I find a store near me that sells Gregory?

Warranty & repairs

Where can I have my backpack or luggage repaired?
What is Gregory's warranty policy?


Shopping help

How do I cancel my order?
In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact customer service to cancel your order. Once the request is placed there is no guarantee that we can stop your order from shipping. If we are able to stop shipment you will see the cancellation reflected on Your Account in Order History.

If we are not able to stop delivery please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center.

Please see Return and Exchange Policy for more details.

Warranty and Repairs

Where can I have my backpack or luggage repaired? Please contact the retailer from whom it was purchased and seek their assistance. In case you have purchased directly from our website or from a retailer outside your country, please send us an email to repair.europe@gregorypacks.com providing as much information about your concern as possible, including photographs of the issue, and we will get back to you as soon as we can.