Contact us

NAYAN NV and Gregory welcome your questions and comments. Please select your question.

I would like to contact customer service regarding my online order

Contact Customer service :

Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.

Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

I have questions concerning warranty and quality

To contact us by email :

I have questions concerning repairs and spare parts


We recommend that you have a Gregory Authorized Repair Centre repair your luggage and backpack, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Gregory Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

To contact us by email :

I would like to contact sales for a product offer (B2B)

To contact us by email :