Contact us
Looking for help?
Our Frequently Asked Questions cover a wide range of topics including warranties, spare parts, maintenance and much more.
If you cannot find what you're looking for, NAYAN NV and Gregory are ready to assist you with care and efficiency. Please selection your question below.
I would like to contact customer service regarding my online order
Contact Customer service :
Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all
correspondence.
FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's
tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for
detailed instructions.
I have questions concerning warranty and quality
To contact us by email :
I have questions concerning repairs and spare parts
Visit our service portal Support & Go to order spare parts for your product or to send your product to our repair centre for repair/inspection.
Please note that to use Support & Go, you need to create an account using your email address.
You can access general information about warranties, spare parts, maintenance, and much more without registering via our FAQs.
I would like to contact sales for a product offer (B2B) or distribution inquiry
To contact us by email :
I have questions concerning marketing partnerships
To contact us by email :
I have questions concerning the correct fit and sizing of my backpack
To contact us by email :
I have questions about a Gregory product
To contact us by email :
I would like to report a product safety issue.
Please contact us via this postal or email address, or fill in the form below.
Samsonite Europe NV
Westerring 17
9700 Oudenaarde
Belgium
product.eu@gregory.com