Warranty & repairs
How do I cancel my order?
In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact customer service to cancel your order. Once the request is placed there is no guarantee that we can stop your order from shipping. If we are able to stop shipment you will see the cancellation reflected on Your Account in Order History.
If we are not able to stop delivery please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center.
Please see Return and Exchange Policy for more details.
Warranty and Repairs
Where can I have my backpack or luggage repaired? We recommend that you have a Gregory Authorized Repair Centre repair your bag, as we know that your case will be properly cared for. While any qualified bag repair facility can care for your bag, only Gregory Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.