Our Promise, Our Approach & The Fine Print.

The Gregory limited lifetime warranty

Over the past 40 years, Gregory packs have earned an unmatched reputation for quality and reliability. We know that the quality of your experience depends on the reliability of your gear. That’s why we don’t build packs to last a season or two – we build them to provide you with a lifetime of high-performance and enjoyment.

We build Gregory gear to last a lifetime and that’s how long we stand behind it. We guarantee to you, the original purchaser, that this product will be free from defects in materials or workmanship, for as long as you own it.

This warranty does not cover damage due to unreasonable use or improper care. (Sorry, no free repairs if you have been using your pack as a feed bag for bears or cleaning it with white gas).

Now for the official part: all our Gregory Products are rigorously tested to ensure that the outdoor gear you trust meets our stringent standards. In the unlikely event that there’s a problem with your Gregory product, (the "Product") and this is caused by manufacturing defects in material and workmanship, Gregory will of course either fix or replace it in accordance with the warranty terms and conditions stated here. If you’ve got a second-hand Gregory Product, we’re afraid this doesn’t apply to you – this warranty only applies to the first purchaser or gift recipient of the Product.

If you’re looking to claim warranty, we do draw the line at unreasonable use so this warranty only covers manufacturing defects. Sorry to say it doesn’t cover any damage caused by misuse: this could include packing unusual items, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, transport damage, using your gear as a toboggan.... Another thing to remember is that the warranty provided herein is limited to the value of the Product. So that laptop you’ve packed won’t be covered by us if you’ve thrown your Gregory pack from a rooftop. Incidental and consequential damages are expressly disclaimed.

Good news: this warranty is global and you’re entitled to have your Product repaired at any authorised Gregory Service Centre in the world. To locate a Service Centre visit But don’t forget to keep your original purchase receipt if applying for our warranty service. Also, be wary of any potentially dodgy backstreet repairs as improper or incorrectly performed maintenance or repairs void this warranty.

The Service Centre will determine whether or not your query is covered by Gregory’s warranty and, if it does, we’ll be happy to replace or repair your Product. Gregory will pay for any such repair or replacement, including any costs needed when returning your Gregory Product back to you, its rightful owner. In the case of a Product replacement where the Product is no longer available, we will find a suitable and comparable Gregory product for you.

Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee.

Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium.