Delivery & Returns

What are the delivery options?

How much does it cost to return a product?

Returning products doesn't cost you anything as long as you follow the instructions on how to return a product.

How many days do I have to return my order?

You can return your online order free of charge within 14 days of receiving your order.

What is the shipping and return policy?

Read all about our shipping and return policy here.

Can I exchange an item?

No. Unfortunately we do not offer exchanges for products ordered online, but you can always place a new order to choose the right article. It is easy to return the unwanted item as described above. As soon as we have received confirmation from the shipper that your item has been collected to be returned, we will make sure to refund you the full amount in question. According to legal requirements you must return an item within 14 days from receipt.

How will I get my refund?

If you decide to return your ordered item, we will offer you a FULL refund. This includes all payments we have received from you, including the cost of delivery (if applicable).

We will refund you no later than 14 days from the date on which we are notified by our shipper that they have collected the items you are returning: this confirmation triggers the refund on our side.

We will refund you using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any extra fees as a result of the reimbursement.

If you have paid by credit card or through PayPal: refunds may take up to 30 days for the money to appear in your account and is dependent on your bank.

How do I return my products?

Please complete the return form. We will e-mail you a return label, a return number together with the return instructions.
Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) in its original carton to prevent damage while in transit.
Please print the return label and tape it on your return package. The return label will comprise all required data like your name; your address and the return address; your phone number; item number and/or description of item being returned; and the return number.
Please carefully read the return instructions and contact our express courier for pick up as indicated in the return instructions. You have to organize the pick up by our express courier as soon as possible and in any event within 14 calendar days from the date you notified us of your return request.
In the event that you have not respected all of the return requirements, we will advise you by email to clarify why we have not been able to approve it within 14 days.
Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you have purchased the goods.

One of my items is damaged. What should I do?

Please check the items as soon as you receive them. If there are discrepancies or they are damaged, please contact customer service.

FAQ