Contact us
NAYAN NV and Gregory welcome your questions and comments. Please select your question.
I would like to contact customer service regarding my online order
Contact Customer service :
Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all
correspondence.
FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's
tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for
detailed instructions.
I have questions concerning warranty and quality
To contact us by email :
I have questions concerning repairs and spare parts
Repairs:
We recommend that you have a Gregory Authorized Repair Centre repair your luggage and backpack, as we know
that your case will be properly cared for.
While any qualified luggage repair facility can care for your luggage, only Gregory Authorized Repair
Centers are authorized to do warranty repair work.
Please read our section on repairs on the FAQ section for detailed instructions.
To contact us by email :
I would like to contact sales for a product offer (B2B) or distribution inquiry
To contact us by email :
I have questions concerning marketing partnerships
To contact us by email :
I have questions concerning the correct fit and sizing of my backpack
To contact us by email :
I have questions about a Gregory product
To contact us by email :
I would like to report a product safety issue.
Please contact us via this postal or email address, or fill in the form below.
Samsonite Europe NV
Westerring 17
9700 Oudenaarde
Belgium
product.eu@gregory.com