Contact us

NAYAN NV and Gregory welcome your questions and comments. Please select your question.

I would like to contact customer service regarding my online order

Contact Customer service :

Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.

Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

I have questions concerning warranty and quality

To contact us by email :

I have questions concerning repairs and spare parts


We recommend that you have a Gregory Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Please contact the retailer from whom it was purchased and seek their assistance. In case you have purchased directly from our website or from a retailer outside your country, please send us an email to providing as much information about your concern as possible, including photographs of the issue, and we will get back to you as soon as we can. Please read our section on repairs on the FAQ section for detailed instructions.

To contact us by email :

I would like to contact sales for a product offer (B2B)

To contact us by email :