Warranty & Repairs

Which documents do I need for a warranty inspection?

For a warranty service, you will need a copy of your original receipt of purchase or a copy of your online order confirmation.

What do I do if my gregory product was damaged during a flight?

If you find your Gregory product to be damaged after a flight, we advise you to claim the damage with the airline upon arrival. Usually you can do this at the service counter in the baggage claim area. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. Any such damages are not covered by Gregory’s warranty, but we can provide you with the necessary documents or repair if needed.

I have bought my gregory product in another country/continent. Is my warranty valid everywhere?

Yes, it is! Gregory offers you a global warranty, which means it is valid everywhere and you may have your product repaired at any Gregory Service Center in the world. Service options may vary according to the country in which you are requesting service. Please make sure to keep your proof of purchase and/or copy of your order confirmation.

What do I do if my gregory product was damaged in the hands of another carrier (bus company, train, …)?

In the same way that you can claim damage with airline companies upon arrival, you can equally file a claim with other carriers in order to receive proper compensation for your damaged item.

What does gregory's warranty cover?

Read all about Gregory's Warranty here.

Where can I have my gregory product repaired?

Your Gregory product can be repaired in an authorised Gregory Repair Centre. For warranty service, please make sure you have a copy of your original receipt of purchase or order confirmation and bring it with you. In order to get your product to the Gregory Repair Centre, we recommend you to go to your local Gregory dealer. If there’s no Gregory dealer located in your neighborhood, please visit our service website Support & Go for further help/assistance.

Can I get my product repaired if the defect is not covered by the warranty?

Yes, we are happy to take a look at your Gregory product. Our authorised Repair Center will inspect your product and will inform you in advance on the cost, so you can let us know if you agree or not. If you want to get your Gregory product repaired, please go to your local Gregory dealer or Support & Go.

FAQ