Shipping & Returns

Delivery restrictions - country of delivery

• Care of PO Box addresses and military APO addresses are not accepted.
• We deliver from Monday till Friday, except for bank holidays.
• Through our Site (eu.gregorypacks.com) the products are delivered in Belgium.

Delivery

We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.

All goods will be dispatched from Gregory. If your product is not delivered within the specified timescale, please contact us with your client number or order number. You may then treat the sale contract as at an end and request a full refund for the relevant products as your only remedy. You may also specify a new delivery period that is appropriate in the circumstances and require Gregory to deliver the products before the end of that period; and then, if Gregory does not deliver in that extended period you may treat the sale contract as at an end and request a full refund for the relevant products.

Nayan NV
Pittemsestraat 58d
8850 Ardooie (Belgium)

• Tél : +44 2031 399 056
• Fax : +32 51 696 837
• Email : customer.care@gregorypacks.com

We only ship via a professional courier. We always require someone to sign off for delivery. You accept that a delivery is signed off for by a person other than the User, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, you will be asked to contact our courier service to arrange an alternative delivery date.

Defective product or wrong delivery

You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure described under clause 10 below, but for faulty goods or goods being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product.

Return Form

Please follow the procedure described in this clause 10 below if you are to return any products under clause 9 above or as a result of incorrect products being delivered or in any other circumstances that Gregory agrees with you for a return to be made. You may also use this process for the statutory withdrawal/cancellation mentioned in clause 11.

1. Please complete the return form. We will e-mail you a return label, a return number together with the return instructions.
2. Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) in its original carton to prevent damage while in transit.
3. Please print the return label and tape it on your return package. The return label will comprise all required data like your name; your address and the return address; your phone number; item number and/or description of item being returned; and the return number.
4. Please carefully read the return instructions and contact our express courier for pick up as indicated in the return instructions. You have to organize the pick up by our express courier as soon as possible and in any event within 14 calendar days from the date you notified us of your return request.
5. In the event that you have not respected all of the return requirements, we will advise you by email to clarify why we have not been able to approve it within 14 days.

Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you have purchased the goods.